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“Digital approaches are without a doubt the present and future. Employee experience and digital technologies are complementary.”

We unpack the business the case for employee experience and the pivotal role that technology plays in fuelling the way forward, particularly for employees working in frontline industries.

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Key Insights

  • Digital platforms can transform the employee experience for frontline workers, and have a powerful impact on employees and the business.
  • Digital solutions give insight into challenges faced by frontline workers and can guide employers to what frontline workers want.
  • Boost productivity with digital gamification, where mundane tasks become engaging challenges that improve employee morale and engagement.
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Connecting with Employees
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Quotation.

"Increasingly, businesses are recognising the critical role of employee experience as it has a direct impact on companies in terms of increased productivity, innovation, and customer service."
- Wyzetalk

Gartner, Modernize Employee Communications to Improve Digital Experiences and Workforce Engagement, By  Mike Gotta and Adam Preset, 22 June 2022

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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