Customer Success Specialist.

Purpose of the Job

Own the customer journey and drive success at Wyzetalk!

We’re seeking a passionate and results-oriented Customer Success Specialist to join our dynamic team. In this role, you’ll be responsible for building and maintaining strong relationships with our valued customers, ensuring their continued success with our platform and services.

If you’re passionate about customer success and thrive in a collaborative environment, we encourage you to apply!

To apply email careers@wyzetalk.com

Key Areas of Responsibility

• Manage a portfolio of assigned accounts, acting as a trusted advisor and advocate.
• Develop and execute customer success plans, driving adoption, engagement, and value realization.
• Proactively identify customer needs, challenges, and opportunities for growth.
• Be the primary point of contact for all customer inquiries and concerns, resolving issues efficiently and exceeding expectations.
• Collaborate with internal teams (Product, Studio, Implementations, etc.) to ensure a seamless customer experience and optimize the customer lifecycle.
• Analyze customer data and trends to identify areas for improvement and inform strategic decisions.
• Contribute to the building and implementing of processes within the team dynamic, fostering a culture of feedback to constantly iterate on our ways of working to achieve maximum impact.
• Help elevate the team by exemplifying our values of ownership, partnership, and consistency.

Skills and Requirements

• Proven experience in a Customer Success role, preferably in the software/technology industry.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships externally and internally.
• Proactively creating value by predicting, understanding, and solving user needs through our solution.
• Analytical mindset supporting you to interpret data and make data-informed decisions and recommendations.
• Strong organizational skills, with the ability to prioritize tasks effectively, meet deadlines, and manage multiple relationships.
• Ability to work independently, take initiative, and drive results in a fast-paced, dynamic environment.

What We Offer

• Competitive salary and benefits package.
  • 30 Days of Leave
  • Medical Aid Subsidy
  • Access to an EAP
  • Peer Feedback to Grow and Improve.
• Opportunity to work in a fast-paced, dynamic environment with a passionate team.
• Be part of a company that is making a real difference in the world.
• If you’re a customer-centric individual who thrives in a collaborative environment and is passionate about driving success, we encourage you to apply!

About Us

Wyzetalk is a mobile-first employee engagement company that connects large businesses with their dispersed, non-desk workforce to improve communication, increase engagement and boost productivity.

Harnessing the power of our technology platform, we’re constantly challenging the way organisations communicate and engage with their employees. Our digital solution is the perfect way for clients to reach every employee (regardless of job level, location or mobile device) – and we need you to help us make this process as seamless as possible!