Quality Administrator.
The Purpose of the Job
Our company is seeking a motivated Quality Administrator to join our dynamic team. The purpose of this role is to achieve high quality content published on client platforms while reducing time spent on QA and simplifying processes.
Responsibilities
- Monitor content tickets to ensure efficient resolution and implementation and action content related ticket items.
- Checking content items before publishing/’in for client review’ to ensure quality and adherence to best practices.
- Liaise with Specialists, Content Administrators and clients to continuously improve processes and content quality.
- Maintain and implement platform hygiene requirements and ensure to ensure excellent user experience.
- Understanding CMS and Config systems to ensure content is loaded in the most optimal way to deliver quality content.
- Analyse and report on content ratings to identify areas of improvement.
Requirements
- Grade 12 is essential.
- Tertiary Education is advantageous.
- Previous experience in quality assurance.
- Work to tight deadlines with accuracy and attention to detail across multiple clientsites.
- Able to adapt to sudden changes.
- Understanding of CMS and Config systems.
- High attention to detail.
What We Offer
You will joining a great employer: we thrive on ownership, partnership and a focus onwellbeing so we are all set up for daily success.
Some examples:
- 30 days of leave
- Medical Aid subsidy
- Access to an Employee Assistance Programmes
- Peer feedback to grow and improve