Content Administrator.
Purpose of the Job
Our company is seeking a motivated Content Administrator to join our dynamic team. The purpose of this role is to support the Customer Success Team as a superuser of the Wyzetalk CMS and analytics systems to manage multiple client communities, and ensure content isuploaded and optimised to create an excellent user experience in mobi, ussd, app and SMS.
Responsibilities
- Receive information and content from various clients to be placed in their mobilecommunities according to a content menu structure and SMS requirement.
- Content will need to be formatted in a way that is optimised for the mobileenvironment.
- Respond to urgent crisis communications requirements from clients.
- Become proficient in the Wyzetalk CMS and Analytics systems and all its functionalityto manage multiple client communities, including:
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- Creating new communities for new clients or prospective clients.
- Using the functionality to ensure content is uploaded and optimised to providea superb client experience in mobi, USSD, app and SMS.
- Report bugs, service issues and recommend service improvements to the techsupport team.
- Analyse/make sense of data and offer insights and recommendations.
- Meet client needs with minimal scope and information.
- Manage projects as and when the AM is not present or available.
- Provide adhoc support to the content team to assist with overflow work and provide testing on communities. and improve.
Requirements
- Grade 12 is essential.
- Tertiary Education is advantageous.
- Previous experience in content administration.
- Work to tight deadlines with accuracy and attention to detail across multiple clientsites.
- Able to adapt to sudden changes.
- Be able to take raw content and information and make it work in a mobile context.
- High attention to detail.
What We Offer
You will be joining a great employer: we thrive on ownership, partnership and a focus on wellbeing so we are all set up for daily success.
Some examples:
- 30 days of leave
- Medical Aid subsidy
- Access to an Employee Assistance Programme
- Peer feedback to grow and improve.