Harnessing the Power of Mobile Technology to Connect with Frontline Workers
Embrace mobile technology in the workplace to create a positive work environment, foster well-being, and boost productivity.
Global economies are in the midst of a transformational shift. From labour intensive process driven industries to business operations led by digital and mobile technologies. Unfolding in parallel to this development are changing workplace cultures. Driven in large part by technological changes, the way teams communicate and collaborate has been revolutionised.
Companies with operational footprints spanning a wide range of geographies are now harnessing technology to build connections. It’s providing them with the ability to create commonality of purpose amongst frontline workers. It’s also improving performance as it allows companies to communicate with, activate and motivate workers.
For many workers – particularly Generation X and Millennials – the deployment of technology to enhance their work experience is viewed as a positive. This technology puts the power of information in the palms of their hands, empowering them, and this is reflected in their interactions with customers and co-workers. The motivational climate, business objective alignment and on-the-job decision making all improve within technology enabled companies.
Of course, technology and its potential to overwhelm workers also needs to be carefully managed. Company business leaders must have analytics at their disposal to measure the impact of the technology that is being implemented. This information should be used to further inform frontline worker strategies. It also provides actionable insights. And the key here is to take action and adjust according to the data, otherwise the benefits of technology can easily be negated, leaving workers feeling disillusioned.
Role of Mobile Technology in the Workplace in Improving Employee Engagement
As the business environment continues to evolve, companies are increasingly prioritising employee engagement. Using this technology companies are able to offer various programmes which employees can access as and when needed.
- Mobile technology in the workplace has been a significant enabler in helping companies accommodate career aspirations of workers. This includes skills development, facilitated by micro-learning and learning-on-the-go.
- The technology is also empowering in the sense that it offers workers the ability to manage their work schedules.
- Using mobile technology, frontline workers can report workplace problems, whether these be HR related, safety incidents or provide invaluable feedback.
- Harnessing technology, organisations can have a positive impact on the lives of their frontline workers by providing wellness tips and education.
Mobile technology enables a more positive work environment that fosters employee well-being, engagement and commitment, leading to better company performance.
Recent research has shown that accessibility to mobile technology in the workplace has far reaching implications for employee experience and helps employees shape their work experience. The impact of this technology is often felt in the following areas:
- Rigid schedules and work locations have been replaced with flexible schedules and remote work options.
- Knowledge hoarding and top-down learning has given way to open information sharing, peer learning and microlearning.
- Impersonal communication mediums have been shelved in favour of collaborative and multi-way communication channels.
- Focus on workplace inputs reoriented to results driven work.
Enhancing Communication and Collaboration Through Mobile Technology
Giving remote workers access to user-friendly mobile technologies, has several advantages for a company. Most significantly, employing digital solutions designed with frontline workers in mind helps them to deliver their best. These workers are able to achieve this because they are:
- Connected to the company – they have access to the information they require at all times.
- Always in the know – they’re informed about significant developments.
- More productive – less time seeking out information means more time focused on relevant work activities.
As a leading provider of digital communication solutions, we understand the power of effective communication. Better two-way contact between the company and its employees is the direct effect of our employee engagement platform. Using our multi-channel solution, employers can send the right message to the right person at the right time and promote better workplace alignment.
In addition, the importance of communication in enhancing work engagement is well proven. Indeed, internal communication is a component of the business environment that determines whether employees are engaged or disengaged. A culture of open communication – enhanced via mobile technology – is very powerful. Clear communication builds trust and, ultimately, positively impacts employees and business unit performance.
Mobile Trends Affecting the Workforce
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Rise of Mobile Technology
Numerous studies attest to the advantages and growth of mobile technologies, such as:
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- messaging apps
- business social networks
- productivity suites and
- self-service portals
These have all served to embed mobile technology in the business mainstream. The adoption thereof has resulted in:
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- increased collaboration
- productivity
- innovation, and
- improved efficiency
However, turning on or making available the technology isn’t the only step in reaping these advantages. A number of strategies and business cases that are well-defined, user experience design, change management, a positive workplace culture, leadership assistance, and end-user training are among the practices that are essential to their success for frontline workers.
How is Mobile Technology Shaping the Workplace?
Mobile technology has become a key component in the contemporary workplace. Providing solutions for the long-standing issues of productivity and well-being among employees.
Businesses can also utilise this technology to support flexible scheduling, physical wellbeing, and offer other frontline workers advantages. Additionally, mobile technology in the workplace helps workers do their jobs more efficiently.
Key Takeaways
The transformative power of mobile technology in the workplace cannot be overstated. It has revolutionised the way teams communicate and collaborate. Enabling companies to connect with frontline workers, improve performance and unlock business growth.
Mobile technology has also been a significant enabler in improving employee engagement. Offering various programmes and empowering workers to manage their work schedules and report workplace problems. Moreover, it has enhanced communication and collaboration. Providing remote workers with access to user-friendly mobile technologies that keep them informed, connected and productive.
As mobile technology continues to shape the workplace, it is essential for companies to embrace mobile trends to improve employee engagement and productivity. By harnessing the power of Wyzetalk’s mobile technology, businesses can communicate effectively with their frontline workforce, creating a more connected and positive work environment, and drive better company performance.
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