Content Administrator.

The Purpose of the Job

The purpose of this role is to support Wyzetalk clients by becoming a superuser of the Wyzetalk CMS, config and analytics systems to manage multiple client communities, and ensure content is uploaded and optimised to create an excellent user experience in Mobi, USSD, app and SMS.

Key Areas of Responsiblity

For this job, the most critical areas of responsibility (Key Performance Areas –KPA’s) are:

Content Administration

• Receive information and content from the Account Manager and various clients to be placed in their mobile communities according to a content menu structure and SMS requirement.
• Content will need to be formatted in a way that is optimised for the mobile environment.
• Become proficient in the Wyzetalk CMS and Analytics systems and all its functionality to manage multiple client communities, including: creating new communities for new clients or prospective clients; using the functionality to ensure content is uploaded and optimised to provide a superb client experience in mobi, USSD, app and SMS; report bugs, service issues and recommend service improvements to the tech support team; and analyse/make sense of data and offer insights and recommendations.oMeet client needs with minimal scope and information.
• Manage projects as and when the AM is not present or available.
• Deal directly with clients occasionally.
• Respond to urgent crisis communications requirements from clients.
• Compile weekly or monthly reports as required by the clients that monitor progress, uptake and engagement.
• Provide ad-hoc support to the content team to assist with overflow work and provide testing on communities, if capacity allows.
• Time tracking for all client work using Harvest timesheets.

People Management

• Work with other departments to understand timetables, platform capabilities and delivery requirements.
• Provide support to the rest of the content team to assist with overflow work and help with testing the mobile communities.
• Provide written and verbal client status updates to the internal team.
• Ensure daily check ins with your line manager.
• Ensure daily check ins with Customer Success Specialists, Traffic Controllers and Customer Success Lead.

Your Profile

• Work to tight deadlines with accuracy and attention to detail across multiple client sites.
• Able to adapt to sudden changes.
• Be able to take raw content and information and make it work in a mobile context.
• High attention to detail
• High stress tolerance
• Excellent written and oral skills
• Good Interpersonal relationships
• Computer literate

Minimum Qualifications and Experience

Minimum three years experience in the communication sector, creating content, copywriting.

Relevant diploma or qualification in communication, journalism or related fields.

 

About Wyzetalk

Wyzetalk is the leading digital employee engagement platform that connects large organisations with their non-desk workforce to improve communication, increase engagement and to drive business performance. The power of feeling included and valued, receiving correct and relevant information and being asked for feedback brings the employee into the centre of the business.

We are already grounded in South Africa (with 100 FTE) and now expanding our business to Europe. For the last 10 years, we have consistently seen that when a business chooses to connect, communicate, and engage with its people, there is a remarkable shift in how employees feel and engage with the business.